Problem Description:

• Clearly explain the issue you are experiencing with the system.
• Provide details about any error messages, symptoms, or issues you've encountered.

Relevant Information:

• Mention the specific hardware system that's causing the problem.
• Include any relevant usernames, IDs, or account information associated with the issue.

Steps Taken:

• Describe any steps you've already taken to troubleshoot the problem.
• Highlight what you've tried and whether it had any effect on the issue.

Impact & Urgency:

• Explain how the issue is affecting your work or tasks.
• Indicate the urgency level based on the impact of the problem.

Contact Details:

• Provide preferred communication method.

Required Attachments:

• Please attach screenshots, error logs, or any relevant files that could help diagnose the issue.